Tuesday, April 13, 2010

What is mean by effective complaint handling in the way of customer satisfaction?

What is meant by effective complaint handling %26amp; customer satisfaction? Well, when a customer writes a letter/email/ or talks to management in person describing the problem %26amp; the company management solves the problem for the customer so the customer will continue to do business with them.

What is mean by effective complaint handling in the way of customer satisfaction?
Customer is always Right......

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