Your customer satisfaction ? I really think these "award" wins are controlled and /or bought , when you must put forth tremendous effort to get satisfaction for a bad product .Why would a successful company make customers go through a dozen no-help "peons" before they come up with somebody with a wit of intelligence to solve your problem ?
Why would an award winning ( for customer satisfaction ) company be cavalier when it comes to -?
Most companies look at customer support as an expense. They try to keep all expenses at a minimum. This would include customer support. They don't seem to understand that poor customer support can cost them customers (in other words, profits) in the future. It puzzles me, too.
Reply:Hey that's just the way they are
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