How does one get satisfaction over bad service at walmart?

I went in today to return an item... I first got accused of trying to return an item that wasn't available at walmart (i had the receipt!).. when they finally and rudely realized that they were wrong they tried to tell me that the apparel (work overalls) were USED (they were not.. simply had dust on one cuff.. maybe from being tried on). I talked to the manager who told me that he would simply not "humiliate" his employee by making her apologize. I expressed that they put me thru the wringer for a while by accusing me of stealing and then returning something that was used.. that they humiliated me in front of everyone for no reason.. he told me that he's sorry for that but essentially that's the way it goes. How does one get relief over major conglomerates who couldn't care less about the consumers? I will never shop Walmart again.

How does one get satisfaction over bad service at walmart?
Mosaic you are indeed a bright person. You anwered your own question when you said "I will never shop Walmart again". Denying them your business is the harshest penality a consumer can ever impose on a business. Good job!
Reply:As someone alluded to above... WalMart is successful because it is CHEAP. Unfortunately, this means low paid employees and managers, which can sometimes mean poor quality people who care little about your satisfaction.





Yes, you took a good step by refusing to go back, and yes, you are only 1 customer... but take heart that if the situation repeats enough times, and enough customers leave, they will get the message... and lambasting them across the Internet should make you feel better too. A lot of people will see your posting here.





I guess if you wanted to really drive the message home you could always write a letter or otherwise try to contact WalMart management. I'm certain this isn't they way they would LIKE their employees to act. I'll let you decide whether it is worth your effort (you aren't likely to get anything for it other than a little satisfaction)





Sorry for your troubles. God Bless!
Reply:If only one customer at one Wal-Mart made any difference.





However, you don't shop at Wal-Mart for the friendly, helpful staff. You shop there for the pricing and severely discounted, nearly expired food items...





Thank god I never go there.
Reply:They don't care... If you want personal service you'll want to go to a mom and pop place or shop on eBay...