I need some ideas for a customer satisfaction survey I am going to hand out at work regaurding the first shuttle bus trip that we are taking some of our guest on.
Where can i find a good customer satisfaction survey for free?
You should definitely write your own survey instead of trying to find one. You'll be infinitely happier with your data and it will be a lot more relevant.
To write a great survey if your not a marketing guru you should do the following:
1: Decide what data (information) you are interested in collecting and using. While it's possible to collect all sorts of information, if your not going to use all of it, then its pointless and you will just upset your customers by giving them a long survey that most won't waste time filling out.
2: Keep it short and sweet. No one likes to fill out paper work, especially when its not required. A general rule of thumb is to keep the experience under a minute of the respondents' time. (Usually about 5 questions).
3: Don't ask open-ended questions. Few people will respond to these and those who do may give you confusing and disjointed information that you cannot use. Its much better to give people a series of choices with an "other" option and a line for them to explain what they mean. If you do use an open-ended question, make sure it's the last one and you are only looking for their opinion.
Hope this helps!
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